Hidoes does not charge any extra fee from our customers.

The international fee depends on your payment bank, some banks may charge the fee.

If you have more concerns about it, please contact the bank directly.

If you pay by credit card, your payment could be somehow denied at the checkout by our system in defense against possible credit card fraud.

It's a good idea to check your text message or email to authorize the purchase or contact your card issuer, and lift the fraud alert on this payment, so they will let you proceed.

Under such circumstances, here are 3 solutions for you:

1) Please redo the order and finish your payment with Stripe. It is very secure and it processes your payment way more easily.

2) If you have a PayPal account, please try to pay by PayPal（PayPal credit is available).

If you do not have a PayPal account, please select PayPal still at the checkout page & click the complete order button. Then you'll be directed to a page with access to both PayPal and Debit/Credit card payment (You don't have to register for PayPal).

3) Please switch to your other credit/debit cards.

Contact us if you still have any questions about the payment.

Hidoes provide a 1-year limited warranty for the bike, and the battery warranty period is 6 months.
Warranty time is calculated from the day you receive the product.

No, our electric bikes come mostly assembled with easy-to-follow instructions. You can also find assembly videos onour videos.

Yes, all of ourelectric bikescome with a rechargeable lithium-ion battery.